Shipping policy

1. Order Processing

  • All orders are processed within 1–3 business days after payment is received and verified.

  • Orders are not shipped or delivered on weekends or holidays.

  • You will receive a shipping confirmation email with tracking details once your order has been dispatched.

If we experience a high volume of orders, processing times may be delayed slightly. We appreciate your patience.

2. Shipping Times & Delivery

We work with reliable global suppliers and carriers to ensure safe delivery.
Estimated delivery times vary depending on your location:

Region Estimated Delivery Time
United States 7–15 business days
Canada 10–20 business days
United Kingdom 7–15 business days
Australia 10–20 business days
Europe 10–20 business days
Rest of World 15–30 business days

⏰ Please note: Delivery times are estimates only and may vary due to customs processing, courier delays, or unforeseen circumstances.

3. Shipping Fees

  • Shipping costs are calculated at checkout based on your location and selected products.

  • We occasionally offer free shipping promotions, which will be clearly stated on our website.

  • Customers are responsible for any customs duties, import taxes, or local delivery fees that may apply in their country.

4. Order Tracking

Once your order ships, you’ll receive an email with a tracking number and a link to track your package.
Tracking updates may take 3–7 days to appear after shipment.

If your tracking information has not updated after 7 days, please contact us at [support@fragants.com].

5. Incorrect Addresses

Please ensure that all shipping details are correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
If you entered the wrong address, contact us within 24 hours of placing your order so we can attempt to correct it.

6. Lost or Missing Packages

If your order does not arrive within the estimated delivery time:

  1. Check your tracking link for updates.

  2. Contact your local post office or customs office.

  3. If the package is still missing, email us at [support@fragants.com] — we’ll investigate with the courier and, if necessary, arrange a replacement or refund (depending on circumstances).

We are not responsible for lost or stolen packages marked as “delivered” by the courier.

7. Pre-Orders or Multiple-Item Orders

  • If your order includes multiple items, they may ship separately to speed up delivery.

  • Pre-order or custom-made products may take additional processing time, which will be noted on the product page.

8. Delays Beyond Our Control

Delays may occasionally occur due to:

  • Global shipping disruptions

  • Customs inspections

  • Weather conditions

  • Public holidays

We appreciate your understanding and patience in these situations.

9. Contact Us

For any shipping-related questions, please contact our support team:
📧 [support@fragants.com]

We’re happy to help with tracking inquiries, delivery issues, or shipping updates.