Refund policy

1. Order Cancellations

  • Orders can be canceled within 24 hours of purchase without penalty.

  • After 24 hours, your order may already be in processing or shipment and cannot be canceled.

2. Returns & Refunds

Our items are shipped directly from our suppliers to you.
We accept refunds or replacements only under the following conditions:

✅ Eligible for Refund or Replacement:

  • The item arrived damaged, defective, or significantly different from what was described.

  • The item did not arrive within [7] days of the estimated delivery time (except in cases of courier delays or customs issues).

  • You received the wrong item or the wrong size/color compared to your order confirmation.

🚫 Not Eligible for Refund:

  • Change of mind or buyer’s remorse (wrong color, size, or style chosen).

  • Items that have been used, washed, or damaged by the customer.

  • Sale or clearance items unless defective.

3. How to Request a Refund

If your order meets the conditions above, please contact us within 7 days of delivery at [support@fragants.com] with the following:

  1. Your order number

  2. A brief description of the issue

  3. Clear photos or videos showing the defect, wrong item, or shipping label

Our team will review your request and respond within 2–3 business days.

4. Refund Process

  • Once approved, your refund will be processed to your original payment method within 5–10 business days.

  • If you requested a replacement, we’ll send a new item at no extra cost.

5. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account again.

  2. Contact your credit card company or bank; processing times can vary.

  3. If you’ve done all this and still haven’t received your refund, please contact us at [support@fragants.com].

6. Shipping Costs

  • Return shipping costs are non-refundable, except in cases where the item was defective or incorrect.

  • We’ll provide a prepaid return label only if the error was on our end.

7. Contact Us

If you have any questions about our refund policy, feel free to reach out at:
support@fragants.com